Oelheld UK Ltd. Privacy Policy

This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

We may change this Policy from time to time so please check this page occasionally to ensure you’re happy with any changes. By using our website you are agreeing to be bound by this Policy.

If you have any questions regarding this Policy, or our data protection practices more generally, please email sales@oelheld.co.uk, write to us at Oelheld UK Ltd, Unit 16, Colomendy Business Park, Erw Las, Denbigh, Denbighshire, LL16 5TA, or call us on 01745 814 777.

How do we collect information?

We collect information about you when you use our website, when you contact us about products and services, make a purchase, or when you make direct contact with the office by phone or email.

 

What type of information do we collect and why?

We collect certain information (e.g. IP address, name, email address, telephone number, postal address, bank details, purchasing history) to allow us to keep our website up to date and useful for our customers, respond to enquiries and process orders placed through our eCommerce store.

Our website may also use Google Analytics or user tracking programmes which record information such as time of visit, time spent on each webpage, which referring site brought you to one of our webpages, type of web browser or type of operating system, flash version, JavaScript support, screen resolution and colour processing ability, and network location and IP address. The information collected does not include bank details. Data collected by Google Analytics is for Oelheld UK Ltd’s internal use only and has been anonymised and made unavailable to Google for its own purposes. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting.

It is possible to view our webpages anonymously (e.g. through Incognito mode or as adjusted within and individual’s browser settings), but otherwise the above-mentioned analytical data may be collected as part of your use of our website.

What do we do with information we collect?

The information we collect may be used to:

  • Process orders that you have submitted;

  • Carry out any arising contractual obligations;

  • Seek your views or comments on our products and services;

  • Notify you of changes to our services;

  • Send you communications which you have requested or that may be of interest to you;

  • Gain an understanding of consumer purchasing behaviour;

  • Tailor our communications to meet customer interests and preferences through profiling (which may include automated decision-making);

  • Process a job application.

We will not sell or rent your information to third parties and we will not share your information with third parties for their marketing purposes.

We may pass your information to third party product or service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (e.g. to process payments, send you mailings from us, or process orders). However, when we use third party product or service providers, we disclose only the information that is necessary to deliver the service and we require all such third parties to keep your information secure and not use it for their own direct marketing purposes. When selecting service providers in the US, we look for providers who have signed up to the US-EU Privacy Shield Framework.

In some cases, these third parties will be acting as data controllers of your information and therefore we advise you to read their Privacy Policy. When these third parties provide us with your information, we will process it in accordance with our Privacy Policy.

The only instances in which we will release your information to third parties for their own uses are when you request us to do so, we are required to do so by law (e.g. by a court order for the purposes of prevention of fraud or other crime), as part of a sale of some of all of our business and assets or restructure or organisation, or to enforce or apply our Conditions or Sale or to protect the rights, property or safety of our supporters and consumers. In the event that we are compelled to release information in any or all of the above instances we will take steps with the aim of ensuring that your privacy rights continue to be protected.

When you are using our secure online shop checkout, your order is processed by a third-party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

We need to undertake marketing activities in order to generate interest, raise awareness of our products and services and, ultimately, sustain ourselves as a business. Our approach to marketing is to be as tailored, and therefore relevant, to individual customers as it practicable. Our electronic methods will not infringe on the rights of the individual and will only be used in a way that we believe our customers would expect.

 

Cookies

Like many other websites, the Oelheld UK Ltd website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we might use cookies to store your country preference or remember items you have placed in your shopping cart. This helps us to improve our website and deliver a better, more personalised service.

It is possible to switch off cookies by setting your browser preference. For more information on how to switch off cookies on your computer, visit our full Cookie Policy. Turning cookies off may result in a loss of functionality when using our website.

 

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website, so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website. The same is true of websites which might have linked you through to our site.

Transferring of Information Outside of Europe

As part of the services offered to your through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data you are agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy. If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

 

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16  or under, please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

 

How do we store information?

At Oelheld UK Ltd we take data protection seriously and work hard to ensure that we store your physical and digital data securely.

Digitally held information is stored on a secure password protected internal server and software

Physical information is promptly stowed away in filing cabinets within a small office environment within a lockable cabinet where necessary. Visitors and subcontractors are not left unattended within the office and the premises are secured our-of-hours under an alarmed system, with CCTV monitoring is in place.

We will hold your information for as long as is necessary for the relevant activity, or as long as it set out in any relevant contract you hold with us.

Online Security Precautions

When you provide information we take steps to ensure that it is treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with encryption on SSL. When you are on a secure page, a lock icon will appear in most web browsers.

Non-sensitive details (your email address, etc.) are transmitted normally over the Internet, which we cannot guarantee to be 100% secure. As a result, while we strive to protect your information, we cannot guarantee the security of any information you transmit to us and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information

  • Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.

  • Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.

  • Your right to data portability – You have the right to ask that we transfer the information you have us to another organisation, or to you, in certain circumstances.

  • You are not required to pay or charge for exercising your rights. If you make a request, we have one month to respond to you.

If you choose to unsubscribe from any marketing communications, you receive you will not receive any further marketing materials from us but we will still contact you regarding any contractual or transactional matters.

Please contact us at sales@oelheld.co.uk, on 01745 814777 or at Oelheld UK Ltd, Unit 16, Colomendy Business Park, Denbigh, LL16 5TA if you wish to make a request.

You can also complain to the ICO if you are unhappy with how we have used your data: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Helpline number: 0303 123 1113.